Shipping and Delivery

 

Shipping and Delivery: Your Seamless Journey to Satisfaction

At MJ HANA, we understand that a crucial part of your online shopping experience is a swift and reliable shipping process. We take immense pride in ensuring that your orders are processed efficiently, promising a hassle-free and delightful journey from checkout to doorstep.

1. Order Processing:

  • Once you place your order with us, our dedicated team gets to work immediately. Orders are typically processed within 1-2 business days. During this time, we meticulously review each order, ensuring accuracy and quality control.

2. Shipping Confirmation:

  • You can rest easy knowing that as soon as your order is dispatched, a shipping confirmation email will land in your inbox. This email is your ticket to stay informed about the progress of your purchase.

3. Tracking Your Shipment:

  • We believe in transparency and keeping you in the loop. Your shipping confirmation email includes a tracking number, allowing you to monitor the status and location of your package in real-time. Please note that tracking information may take a few days to become available.

4. Shipping Methods:

  • We offer standard shipping for all orders. We collaborate with trusted carriers to ensure the safe and secure transportation of your products. While we currently focus on standard shipping, we are actively exploring options to introduce expedited shipping in the future, providing you with more flexibility.

5. Estimated Shipping Times:

  • Shipping times may vary based on the product and its supplier. Generally, our standard shipping within the USA takes between 3 to 15 days. Please refer to the specific product page for accurate and up-to-date shipping information.

6. International Shipping:

  • Currently, our primary focus is on delivering within the USA. However, we are actively working towards expanding our shipping capabilities to include international destinations. Keep an eye on our website for announcements regarding international shipping availability.

7. Multiple Items in One Order:

  • If your order comprises items from different suppliers, they may be shipped separately. This is done to optimize delivery times, ensuring you receive your products as efficiently as possible. Rest assured, you will receive separate tracking information for each package.

8. Customer Support:

  • Your satisfaction is paramount to us. Should you have any queries, concerns, or require assistance with your order, our dedicated customer support team is ready to assist. Contact us via email or through our website, and we'll respond promptly to address your needs.

9. Our Commitment:

  • At MJ HANA, we are committed to providing a seamless and enjoyable shopping experience. Our shipping and delivery processes are designed with your convenience in mind, reflecting our dedication to exceeding your expectations.

Your trust in us is greatly appreciated, and we strive to make every aspect of your shopping journey with MJ HANA a positive and memorable one. Happy shopping!