Frequently Asked Questions (FAQs)

 

1. How long does shipping take for orders placed on your site?

  • Shipping times vary depending on the product and the supplier. Typically, it takes between 3 to 15 working days for standard shipping. However, some products may arrive sooner, while others may take a bit longer. We normally mention an estimated delivery time in the description of the products. You can find specific shipping information on each product page.

2. Are the products on your site of good quality?

  • Yes, we prioritize working with reputable suppliers to ensure the quality of our products. We conduct thorough vetting processes to select suppliers with a track record of delivering high-quality items. If you ever receive a product that does not meet your expectations, please contact our customer support, and we will address the issue promptly.

3. Can I track my order?

  • Absolutely! Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status and location of your package. Please note that tracking information may take a few days to become available.

4. What payment methods do you accept?

  • Currently we are accepting Paypal method only, However, a variety of other payment methods, including credit/debit cards and other secure online payment options will be available soon. All transactions are processed through a secure payment gateway, ensuring the safety of your financial information.

5. What if I receive a damaged or defective product?

  • We apologize for any inconvenience. If you receive a damaged or defective product, please contact our customer support with photos of the item within 3 days of receiving it. We will arrange for a replacement or refund, depending on your case.

6. Do you offer international shipping?

  • Currently, we focus on delivering within the USA. However, we are exploring options to expand our shipping capabilities to other countries in the future. Keep an eye on our website for updates on international shipping availability.